SimonsVoss Technologies AG: LSM SLA

An LSM Service Level Agreement (SLA) must be concluded from LSM.BASIC with database module LSM.DB (LSM SLA STANDARD or LSM SLA PREMIUM).

Minimum term 24 months, automatic 12-month extension.
Notice period: 3 months to the end of the agreement term.

FOR LSM BASIC EDITION WITH DATABASE SERVER.

	LSM SLA STANDARD	LSM SLA PREMIUM
LSM DataBase Server	LSM.SLA.S.DB	LSM.SLA.P.DB
LSM DataBase Server 005	LSM.SLA.S.DB-005 005	LSM.SLA.P.DB-005
LSM DataBase Server 010	LSM.SLA.S.DB-010	LSM.SLA.P.DB-010
LSM DataBase Server 015	LSM.SLA.S.DB-015	LSM.SLA.P.DB-015
LSM DataBase Server 005	LSM.SLA.S.DB-020	LSM.SLA.P.DB-020
LSM DataBase Server 025	LSM.SLA.S.DB-025	LSM.SLA.P.DB-025
LSM DataBase Server 050	LSM.SLA.S.DB-050	LSM.SLA.P.DB-050
LSM DataBase Server 100	LSM.SLA.S.DB-100	LSM.SLA.P.DB-100
LSM Monitor	LSM.SLA.S.MONITOR	LSM.SLA.P.MONITOR
LSM Report	LSM.SLA.S.REPORT	LSM.SLA.P.REPORT
LSM Network 48	LSM.SLA.S.NW-48	LSM.SLA.P.NW-48
LSM Network 128	LSM.SLA.S.NW-128	LSM.SLA.P.NW-128
LSM VN Server	LSM.SLA.S.VN	LSM.SLA.P.VN
LSM Near Field Communication	LSM.SLA.S.NFC	LSM.SLA.P.NFC
LSM Card	LSM.SLA.S.CARD	LSM.SLA.P.CARD

	LSM SLA STANDARD	LSM SLA PREMIUM
LSM Professional	LSM.SLA.S.PROFESSIONAL	LSM.SLA.P.PROFESSIONAL
LSM Professional 005	LSM.SLA.S.PROFESSIONAL-005	LSM.SLA.P.PROFESSIONAL-005
LSM Professional 010	LSM.SLA.S.PROFESSIONAL-010	LSM.SLA.P.PROFESSIONAL-010
LSM Professional 015	LSM.SLA.S.PROFESSIONAL-015	LSM.SLA.P.PROFESSIONAL-015
LSM Professional 020	LSM.SLA.S.PROFESSIONAL-020	LSM.SLA.P.PROFESSIONAL-020
LSM Professional 025	LSM.SLA.S.PROFESSIONAL-025	LSM.SLA.P.PROFESSIONAL-025
LSM Professional 050	LSM.SLA.S.PROFESSIONAL-050	LSM.SLA.P.PROFESSIONAL-050
LSM Professional 100	LSM.SLA.S.PROFESSIONAL-100	LSM.SLA.P.PROFESSIONAL-100
LSM Card	LSM.SLA.S.CARD	LSM.SLA.P.CARD
LSM VN Server	LSM.SLA.S.VN	LSM.SLA.P.VN
LSM Near Field Communication	LSM.SLA.S.NFC	LSM.SLA.P.NFC
LSM Network 48	LSM.SLA.S.NW-48	LSM.SLA.P.NW-48
LSM Network 128	LSM.SLA.S.NW-128	LSM.SLA.P.NW-128
LSM Network Enterprise	LSM.SLA.S.NW-ENTERPRISE	LSM.SLA.P.NW-ENTERPRISE
LSM Online	LSM.SLA.S.ONLINE	LSM.SLA.P.ONLINE
LSM Ressource Management	LSM.SLA.S.RM	LSM.SLA.P.RM
LSM CommNode 05 Clients	LSM.SLA.S.CN-05	LSM.SLA.P.CN-05
LSM CommNode 10 Clients	LSM.SLA.S.CN-10	LSM.SLA.P.CN-10
LSM CommNode Enterprise	LSM.SLA.S.CN-ENTERPRISE	LSM.SLA.P.CN-ENTERPRISE
LSM 03 Clients	LSM.SLA.S.CLIENT-03	LSM.SLA.P.CLIENT-03
LSM 05 Clients	LSM.SLA.S.CLIENT-05	LSM.SLA.P.CLIENT-05
LSM 10 Clients	LSM.SLA.S.CLIENT-10	LSM.SLA.P.CLIENT-10
LSM 25 Clients	LSM.SLA.S.CLIENT-25	LSM.SLA.P.CLIENT-25
LSM 50 Clients	LSM.SLA.S.CLIENT-50	LSM.SLA.P.CLIENT-50

LSM SLA STANDARD provides you with telephone user support.
In addition to telephone user support, LSM SLA PREMIUM also provides you with online support and automatic LSM software upgrades.

	LSM SLA STANDARD	LSM SLA PREMIUM
LSM Business	LSM.SLA.S.BUSINESS	LSM.SLA.P.BUSINESS
LSM Business 005	LSM.SLA.S.BUSINESS-005	LSM.SLA.P.BUSINESS-005
LSM Business 010	LSM.SLA.S.BUSINESS-010	LSM.SLA.P.BUSINESS-010
LSM Business 015	LSM.SLA.S.BUSINESS-015	LSM.SLA.P.BUSINESS-015
LSM Business 020	LSM.SLA.S.BUSINESS-020	LSM.SLA.P.BUSINESS-020
LSM Business 025	LSM.SLA.S.BUSINESS-025	LSM.SLA.P.BUSINESS-025
LSM Business 050	LSM.SLA.S.BUSINESS-050	LSM.SLA.P.BUSINESS-050
LSM Business 100	LSM.SLA.S.BUSINESS-100	LSM.SLA.P.BUSINESS-100
LSM Card	LSM.SLA.S.CARD	LSM.SLA.PS.CARD
LSM VN Server	LSM.SLA.S.VN	LSM.SLA.P.VN
LSM Near Field Communication	LSM.SLA.S.NFC	LSM.SLA.P.NFC
LSM Network 48	LSM.SLA.S.NW-48	LSM.SLA.P.NW-48
LSM Network 128	LSM.SLA.S.NW-128	LSM.SLA.P.NW-128
LSM Network Enterprise	LSM.SLA.S.NW-ENTERPRISE	LSM.SLA.P.NW-ENTERPRISE
LSM Online	LSM.SLA.S.ONLINE	LSM.SLA.P.ONLINE
LSM Ressource Management	LSM.SLA.S.RM	LSM.SLA.P.RM
LSM Multi DataBase	LSM.SLA.S.MULTIDB	LSM.SLA.P.MULTIDB
LSM Terminalserver	LSM.SLA.S.TERMINAL	LSM.SLA.P.TERMINAL
LSM CommNode 05 Clients	LSM.SLA.S.CN-05	LSM.SLA.P.CN-05
LSM CommNode 10 Clients	LSM.SLA.S.CN-10	LSM.SLA.P.CN-10
LSM CommNode Enterprise	LSM.SLA.S.CN-ENTERPRISE	LSM.SLA.P.CN-ENTERPRISE
LSM 03 Clients	LSM.SLA.S.CLIENT-03	LSM.SLA.P.CLIENT-03
LSM 05 Clients	LSM.SLA.S.CLIENT-05	LSM.SLA.P.CLIENT-05
LSM 10 Clients	LSM.SLA.S.CLIENT-10	LSM.SLA.P.CLIENT-10
LSM 25 Clients	LSM.SLA.S.CLIENT-25	LSM.SLA.P.CLIENT-25
LSM 50 Clients	LSM.SLA.S.CLIENT-50	LSM.SLA.P.CLIENT-50